Please check with your family members or neighbors in case they have received the shipment on your behalf. If they have not received the shipment, please raise a support ticket from here and our support team will investigate the issue.

SAE is a logistics partner to your merchant and hence cannot guarantee product quality at their end. We assure you that all the shipments in our network will reach you untampered and in the same condition as was handed over to us by your merchant. Please contact your merchant or the marketplace to raise any product related issue.

We are sorry to know that you are unhappy with our delivery representative. Please raise a support ticket here. We assure you that your complaint will be resolved on priority.

Our payment cycle is 5 days a week (Sunday to Thursday). After delivering the parcel, the payment will be sent on the next working day. 

You will receive the payment for all parcel deliveries made within a particular day either via your bank account or mobile banking account within the next working day.